Terms and Conditions
- How to Order
- How to Pay
- VAT
- Price Promise
- Security
- Conditions of Free Delivery
- Delivery of Your Goods
- Returns
- Warranties
- Collection of Faulty Products
- Customer Service
- Data Protection
- Disclaimer
- How to Order
- Buy securely online here from our website.
- How to Pay
- Credit card/debit card
- PayPal
- VAT
- All products listed on our Website are priced inclusive of VAT unless stated otherwise.
- Price Promise
- If you see a product cheaper in any store or website, simply send us a message detailing the product and where you have seen it cheaper, and we will do our best to beat the price you have seen.
- Our Price Promise does not apply to ex-display, mail order returns or end of line items. It also excludes items sold on auction sites or marketplaces such as eBay and Amazon. Any price comparison must include the cost of any shipping charges.
- Workout For Less reserves the right not to match or refund differences on specific items.
- Security
- We take your security very seriously at Workout For Less. That's why any transactions you make over our website are instantly encrypted. We do not see your card details and they're also not stored in any of our databases.
- Conditions of Free Delivery
- Free delivery, for all items, applies to the whole of the UK.
- For a small surcharge, an express delivery option on selected items is available. This option will be displayed at the checkout stage. Express delivery is usually within 1 working day.
- We aim to dispatch all orders on the same working day if they are placed before 10am. If your order is placed after 10am on any Friday or on the weekend and you have selected express delivery, then your item will be dispatched on Monday.
- Some larger products are delivered flat packed and will require assembly by you. Occasionally deliveries can be delayed for reasons out with our control. Workout For Less can not be held responsible for losses relating to late or failed deliveries.
- Delivery of Your Goods
- Most smaller items are delivered with Royal Mail. Larger/bulkier items are normally delivered with national couriers including DPD, Evri, FedEx Parcelforce, UPS and Yodel. Goods will normally be delivered within 2-3 working days. Our free delivery service will deliver your goods Mon-Sat between 8am and 6pm. Our carriers cannot give specific delivery times and some carriers may not offer a Saturday delivery service.
- For certain bulkier items, our one man delivery service delivers your purchase to ground level. Depending on the delivery company and their individual health and safety policy, this may mean your goods are delivered to kerb side. Our free delivery does not include the driver taking your purchase upstairs internally or externally. Drivers are not insured to enter your property. Our one man delivery service may require assistance from you to assist or move the goods from the drop off point into your home.
- Any damages, defects or shortages should be notified in writing via e-mail to support@workoutforless.co.uk as soon as is reasonably possible.
- While we will make every endeavour to deliver your products at the time promised, Workout For Less accepts no liability for any incidental expenses caused by late or failed deliveries, or for any damage caused to property while delivering or installing your goods.
- Returns
- We offer a 30 day returns guarantee on most items, so if you would like to return your item for any reason we are happy to accept. Simply let us know of your intention to cancel by email within 30 days after the day you receive your goods. We will acknowledge your communication and authorise you to return the item to Workout For Less Ltd. You are responsible for paying shipment costs if goods are returned for this reason.
- If goods have been dispatched, the goods must be returned to us within 30 calendar days of our response authorising their return. Goods should be returned in their original packaging and condition. If returning an order, any free gifts included in the order must be returned also.
- Any refund will normally be processed within 1 working day of receipt of the returned goods through the payment method used by you when purchasing the goods. If you cancel or return items that were paid for using a gift card, your refund will be in the form of a gift card. Workout For Less will refund the original delivery charges as well, to the value of the cheapest postage option.
- These terms and conditions do not affect your statutory rights.
- Warranties
- Most equipment sold on our web site is covered by a manufacturer's warranty. The warranty on equipment we sell varies from manufacturer to manufacturer. No manufacturers warranty covers failure of a product if caused by unreasonable or abusive use or if the customer alters the product in any way or if the customer fails to provide reasonable and necessary care. Please note that all products on our website are designed for home use and carry a home use warranty only, unless stated otherwise. Equipment purchased from our website and used in a non domestic environment will render the warranty null and void unless the equipment description states it is suitable for commercial use.
- If you are planning to purchase equipment for commercial use, or have any questions regarding the warranty for commercial equipment, please contact us by email and we will be able to advise you.
- Collection of Faulty Products
- In the event that the item you have received develops a fault or a fault is found upon delivery, you should email support@workoutforless.co.uk to notify us of the issue. We will then either arrange to send a spare part or discuss the return of the item by you or through collection arranged by us. Items to be returned should be securely packed in their original packaging and, if they are to be collected by our carrier, must be made available for collection on the date we agree with you.
- Once the goods are returned to Workout For Less, you will be issued with a refund or replacement product (subject to stock availability), at your choice, following inspection of the issue.
- Please note, you may be required to contact the manufacturer/supplier directly for any faults to give you the best possible service.
- Customer Service
- For customer service please use the Contact Us page.
- Data Protection
- All customer information will be treated under the terms of the General Data Protection Regulation (GDPR). Please see our Privacy Policy for more information.
- Disclaimer
- Workout For Less endeavour to keep product information as up to date as possible. However, specifications are liable to change without notice. Product photographs are intended to illustrate the particular model but may, occasionally, not reflect the product as sold.
- While every effort is made to provide accurate and up to date information, Workout For Less can not be held responsible for any errors or omission on our website or brochures. Occasionally an error may occur and goods may be mis-priced. If a pricing error is discovered we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.
- We strive to keep the majority of the products listed on our website in stock at all times. Occasionally some items are out of stock. If you order an item that is out of stock, we will contact you within 1 working day and advise you when the item is due back in or of any comparable product that is available.
- All orders made by you through the Website are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.
- Any email or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by us of your order.
- The terms of the contract do not effect your statutory rights.